Ahoy Mateys!*
I have been in near daily contact with Comcast to resolve these issues, and here is the most recent information available:
If you box is continuing to receive a "please wait a moment" or a similar message, call the customer service number at 215-992-2712 and, once you give the Tech your apt. number, ask them to "send a signal to your box."
This should solve the problem and make sure your box is receiving a signal from Comcast.
If that does not work and they agree to send a Technician to your apartment, please give them your specific phone number. Currently, my phone number is on the overall account, so I've been receiving phone calls for every room that is scheduling a visit with a Tech. Comcast is aware of this issue and is working on their end to correct it, but it helps if you give them your contact info for the specific apt.
Let's hope this is my final post on the issue. *Also, happy National Talk-Like-A-Pirate Day!
Off to sea,
RD One-Eyed Willy
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